Bioinfinity Regenerative Medicine is committed to ensuring the satisfaction of our clients with every purchase or treatment. Should you not be satisfied with your purchase, we will make every reasonable effort to exchange, refund, or credit you in accordance with our policy. All returns require a receipt as proof of purchase. Please keep your receipt as we cannot process returns that do not have a valid receipt. Refunds will be issued in the original form of payment. For purchases made with a card, the refund will be issued to the same card. For cash purchases, refunds will be issued in cash. We reserve the right to refuse returns in certain situations such as: merchandise not purchased from our store. In line with the Consumer Protection Act 68 of 2008, if any goods purchased from our office have a defect within three months after purchase, you have the right to return them for a full refund or replacement. Please bring the defective item and original receipt to the store.